At Solid Solutions, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, please review our refund and return policy below for details on how to proceed.
1. Eligibility for Refunds and Returns
1.1 Products
- To be eligible for a return or refund, the product must be unused, in its original condition, and in the original packaging.
- A proof of purchase, such as a receipt or invoice, is required to process the return.
1.2 Services
- Refunds for services are subject to the terms agreed upon during the purchase. Services already rendered are not eligible for a refund.
2. Timeframe for Returns and Refunds
2.1 Returns
- All return requests must be made within 14 days from the date of receipt of the product.
2.2 Refunds
- Refunds will be processed within 7-10 business days after the returned item is inspected and approved.
3. Non-Refundable and Non-Returnable Items
The following items are not eligible for a return or refund:
- Products purchased on clearance or during special promotions (unless defective).
- Custom or personalized items.
- Digital products or software that has been downloaded or activated.
4. Return Process
To initiate a return, follow these steps:
- Contact our customer support team at [email] or [phone number] to request a return authorization.
- Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
- Ship the item to the address provided by our customer support team.
Note: Customers are responsible for return shipping costs unless the product is defective or incorrect.
5. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be issued to your original payment method. If payment was made via bank transfer, you may need to provide your bank details.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact our customer support team within 14 days of receiving the item.
7. Faulty or Damaged Items
- If your product is faulty or damaged upon arrival, please contact us immediately (within 7 days) to arrange a replacement or refund.
- Photos or videos of the damage may be requested to expedite the process.
8. Contact Information
If you have any questions regarding this refund and return policy, please contact us at:
Solid Green Tech Solutions Sdn. Bhd.
Lot 772 (10-14), Jalan Subang 4
Kawasan Perindustrian Sg. Penaga
47620 Subang Jaya, Selangor, Malaysia
Phone: +603.8081.4777 / +603.8081.4776
Fax: +603.8081.4771
Email: info@solidsolutions.com.my
This policy is subject to change without prior notice. Please refer to the latest version on our website for updates.
