Privacy Policy

Solid Solutions is committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website (solidsolutions.com.my) or interact with us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information
We may collect the following types of personal information when you interact with our website or services:

  • Name, email address, phone number, and mailing address.
  • Payment details, such as credit/debit card information or bank account details.
  • Information you provide when filling out forms, creating an account, or contacting customer support.

1.2 Non-Personal Information
We may also collect non-personal information, including:

  • Browser type and version.
  • IP address and location data.
  • Website usage information, such as pages visited, time spent on the site, and navigation paths.
2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and deliver products or services you request.
  • To process transactions and send confirmations.
  • To communicate with you regarding updates, promotions, and customer support inquiries.
  • To improve our website, products, and services based on user behavior and preferences.
  • To comply with legal obligations or enforce our terms and conditions.
3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist in providing services (e.g., payment processing, delivery services).
  • Legal Compliance: When required by law or to protect the rights, property, or safety of Solid Solutions, our users, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
4. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

  • Secure Socket Layer (SSL) encryption for data transmission.
  • Regular monitoring and testing of our systems.
  • Limited access to personal data for authorized personnel only.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Privacy Rights

5.1 Access and Correction
You have the right to access the personal information we hold about you and request corrections if the information is inaccurate or incomplete.

5.2 Opt-Out
You can opt-out of receiving marketing emails by clicking the “unsubscribe” link in our communications. However, you may still receive service-related communications.

5.3 Data Deletion
You can request the deletion of your personal data, subject to legal or contractual obligations that require us to retain certain information.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and gather analytics. You can manage or disable cookies in your browser settings, but doing so may limit the functionality of the website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. Changes will be effective upon posting to our website. Please review this policy periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

Solid Green Tech Solutions Sdn. Bhd.
Lot 772 (10-14), Jalan Subang 4
Kawasan Perindustrian Sg. Penaga
47620 Subang Jaya, Selangor, Malaysia

Phone: +603.8081.4777 / +603.8081.4776
Fax: +603.8081.4771
Email: info@solidsolutions.com.my

This privacy policy is compliant with Malaysian data protection laws and regulations, including the Personal Data Protection Act (PDPA) 2010.