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Privacy Policy

Introduction

This Privacy Policy describes how Solid Green Tech Solutions (“we”, “us”, or “our”) collects, uses, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By accessing our website or using our services, you consent to the processing of your personal data as described below.

📌 Information We Collect

We may collect and store the following types of personal information:

• Full Name
• Email Address
• Contact Number
• Shipping and Billing Address
• Company Name (if applicable)
• Order History and Transaction Details
• Communication Preferences
• Technical information such as IP address, browser type, and device information

🎯 How We Use Your Information

The personal data we collect may be used for the following purposes:

• To process and fulfill your orders
• To communicate with you about your purchases or enquiries
• To improve our website, products, and services
• To manage warranty claims and after-sales support
• To send marketing emails, newsletters, or promotional offers (only with your consent)
• To comply with legal or regulatory obligations

🛡️ Data Protection and Security

We are committed to ensuring that your information is secure. To prevent unauthorised access, we implement suitable physical, electronic, and managerial procedures to safeguard and secure your data.

All payment-related information is processed using secure and encrypted gateways. We do not store your credit/debit card details on our servers.

🚫 Data Disclosure

We do not sell, trade, or rent your personal information to any third party. However, we may share your data with:

• Payment processors or logistics partners (for order fulfillment)
• Our internal service providers or system vendors (under strict confidentiality agreements)
• Government or regulatory authorities, if legally required to do so

📍 Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or outdated information
• Withdraw consent for marketing communication at any time
• Request deletion of your data (subject to legal or contractual obligations)

To exercise these rights, kindly email us at support@solidsolutions.com.my.

🍪 Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and analyse website traffic. You may choose to disable cookies via your browser settings, but this may limit some functionality.

🔄 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. All updates will be posted on this page with the latest revision date.

📞 Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Solid Green Tech Solutions
📧 Email: support@solidsolutions.com.my
📞 Phone: