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Privacy Policy

Introduction

This Privacy Policy explains how SOLID GREEN TECH SOLUTIONS SDN. BHD. (hereafter referred to as “SOLID”, “we”, “our”, or “us”) collects, uses, stores, and protects your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

By interacting with us, using our services, or visiting our website, you consent to the collection and use of your personal data in accordance with this policy.

📌 What Personal Data We Collect

We may collect the following categories of personal data:

• Full name, company name, job title
• Contact details: phone number, email address, mailing/billing address
• Identification numbers (where applicable)
• Bank/payment information (for transactions)
• Device/IP information if you browse our website
• Any other data provided voluntarily via forms, WhatsApp, email, or in person

Note: We do not store credit card details. All online payments, if any, are processed through secure third-party payment gateways.

📌 How We Collect Your Data

Your data may be collected through:

• Enquiry forms, phone calls, emails, and WhatsApp messages
• Purchase orders, invoices, quotations, and delivery documents
• Online activity through our website (cookies, analytics)
• Direct communication during meetings or trade events
• Third-party referrals (with your prior consent)

🎯 Purpose of Collecting Personal Data

We collect and process your personal data for the following legitimate business purposes:

• To process quotations, orders, payments, and deliveries
• To provide technical support and respond to enquiries
• To issue invoices, receipts, and other financial documents
• To maintain accurate client, supplier, and contractor records
• For internal auditing, compliance, and operational purposes
• To send updates, product information, or promotional materials (only with your consent)
• To meet legal, regulatory, and contractual obligations

🚫 Disclosure of Personal Data

We will not sell or rent your personal data to any third party.

However, your data may be disclosed or shared with:

• Our authorised employees and departments
• Logistic providers, freight forwarders, and courier services
• Financial institutions or auditors for billing and reconciliation
• Legal and regulatory bodies as required by law
• IT service providers for system maintenance and support

All third parties are contractually bound to protect your data and use it strictly for the intended purpose.

📌 Data Retention

• Legal or regulatory retention requirements
• Ongoing contractual obligations
• Historical or auditing records

When no longer needed, your data will be securely destroyed or anonymised.

🛡️ Data Protection and Security

We implement strict physical, administrative, and technical safeguards to:

• Prevent unauthorised access, alteration, disclosure, or destruction
• Ensure the integrity and confidentiality of your data
• Maintain secure servers, firewall protection, and encrypted storage systems

While we take every reasonable step to protect your data, we cannot guarantee absolute security due to the inherent risks of digital communication.

📍 Your Rights Under PDPA

As a data subject, you have the right to:

• Access and correct your personal data held by us
• Withdraw consent for data usage (subject to legal/contractual limits)
• Request clarification on how your data is being used

To exercise these rights, please email support@solidsolutions.com.my. We may require verification of your identity before proceeding.

🍪 Use of Cookies (Website Visitors Only)

Our website may use cookies or similar tracking tools to enhance user experience, improve site performance, and collect anonymised analytics.

You can adjust your browser settings to refuse cookies. However, doing so may affect website functionality.

🔄 Third-Party Links

Our website may contain links to third-party websites. Once you leave our site, we are not responsible for the privacy practices of those sites. Please review their respective privacy policies.

🔄 Policy Updates

This Privacy Policy may be revised periodically. The latest version will always be available on our website or upon request. Your continued use of our services signifies acceptance of any updates.

📞 Contact Us

For any enquiries related to this policy or your personal data, please contact:

SOLID GREEN TECH SOLUTIONS SDN. BHD.
Email: support@solidsolutions.com.my
Phone: 010-266 7136 / 03-8081 4777
Address: Lot 772 (10–14), Jalan Subang 4,
Kawasan Perindustrian Sg Penaga,
46720 Subang Jaya, Selangor Darul Ehsan, Malaysia
Office Hours: Monday – Friday, 9.00 AM – 6.00 PM